Website & Booking, Terms & Conditions

Summary of key points

Artisan Holidays are a full service specialist travel agency for the Australian market.

We book Australian and international tour & cruise operator holidays for escorted tours, river cruises & ocean cruises, including flights, hotels & insurance.

Bookings, Amendments, Deposits & Cancellations

  • No booking fees for tours & cruises
  • No amendment fees for tours & cruises
  • No Artisan deposit/cancellation fees
  • No credit card fees on operator deposits
  • Free holiday support calls
  • Free Skype & Live Chat worldwide

The above refers to Artisan Holidays. Operator fees may apply and are separate.

Our prices are in Australian Dollars unless otherwise specified. US Dollars are presented as U$.

The above summary points are to be read in conjunction with the full details on this page.

General details

Artisan Holidays Pty Ltd, (from here on in presented as “We”, “Our”, “Us”), as the owner of Artisan Holidays, its websites and other communication channels, provide you with Booking & Advisory services that allow you to acquire a Travel Product from a Third Party Travel Provider. We act as an agent for you and the Third Party Travel Provider. By acquiring Booking & Advisory Services from us, you agree that you have read and understood both these terms and conditions and the terms and conditions of the Third Party Travel Provider relating to the Travel Product.

What the Third Party Travel Provider provides to you.

Once you have acquired Booking & Advisory Services from us, the Third Party Travel Provider will provide you with the Travel Product on terms and conditions agreed between you and the Third Party Travel Provider.

These terms and conditions are available from the Third Party Travel Provider and may include rules and restrictions about the use and availability of fares, products and services, refund and cancellation policies and the limitation or exclusion of liability for death, personal injury, delay and loss or damage to baggage.

Travel tips relating to Travel Products are set out in the Annexure to these terms and conditions but you should obtain and read all of the Third Party Travel Provider’s terms and conditions before acquiring Booking & Advisory Services from us.

You pay the Third Party Travel Provider for providing the Travel Product to you. We do not (and cannot) provide you with the Travel Product and you do not pay us for acquiring the Travel Product. We also do not act as your agent when you acquire Booking & Advisory Services from us or a Travel Product from a Third Party Travel Provider or when you seek a refund from the Third Party Travel Provider.

Subject to the application of consumer guarantees which may be implied into the supply of Booking & Advisory Services to you, we are not otherwise liable to you or anyone else (including for negligence, breach of contract or tort) for any loss or damage (including specific, direct, indirect, consequential, economic loss, incidental damages, lost profits or savings or damages for disappointment) which is suffered directly or indirectly in connection with the:

(a)       use of (or inability to use) this Website or any linked website;

(b)       disruption to this Website;

(c)       the delivery or non-delivery of the Travel Product; or

(d)       any act or omission of Third Party Travel Providers or other third parties.

Nothing in these terms and conditions is intended to exclude or restrict the application of consumer guarantees under consumer protection laws but we do not give any guarantee or warranty and do not make any representation of any kind, express or implied, with respect to use of this Website or the Booking & Advisory Services supplied by us outside these laws.

All information on this Website relating to a Travel Product or a Third Party Travel Provider is provided by Third Party Travel Providers or other independent third parties. We are not responsible for and make no warranty or representation about such information including the standard, class, or description of accommodation or services provided by Third Party Travel Providers.

The Third Party Travel Provider is liable to you for the Travel Product.
As agent for the Third Party Travel Provider, we are not liable to you for a breach of obligations by the Third Party Travel Provider in providing you with a Travel Product.
The Third Party Travel Provider is liable to you for a breach of obligations in providing you with the Travel Product.

Booking and payment terms

The Travel Products offered on this Website are subject to availability and can be withdrawn without notice by the Third Party Travel Provider. Travel Products may also change at any time in accordance with the terms and conditions you agree with the Third Party Travel Provider.

When making an online booking, you must enter details of each traveller correctly and according to their passport or other identification document. Some Third Party Travel Providers will deny carriage if the traveller’s name varies from their booking and may cancel automatically if the traveller’s name is amended.  We have no responsibility for any loss or damage arising from the incorrect entry of a traveller’s name or as a result of the Third Party Travel Provider’s policies.

We are not responsible for any changes made by a Third Party Travel Provider to the payment due date and prices for Travel Products are not guaranteed until payment has been made in full and documents have been processed.

It is your responsibility to contact the Third Party Travel Provider prior to departure to ensure there is no change to the scheduled departure time.

Travel Products shown on the Website and quoted via our office are for payments by cash only.  An additional fee applies to amounts paid by credit card for air, cruise, tour and land bookings  (1% for Visa and Mastercard and 3% for Amex)  The credit card service fee is included in the total price quoted for online air bookings.

All pricing on this Website is reflected in Australian Dollars unless otherwise specifically denoted on the screen. US Dollars are presented as U$.

Payments processed in foreign currency (currency other than the original card holders country of issue), may incur a currency conversion fee. Please refer to your financial institution for applicable fees.

Changes in Price and Itineraries for Travel Products.
Prices for Travel Products are provided as a guide only and may vary due to peak demand periods, changes in surcharges, fees or taxes or currency fluctuations.

You should check all prices for Travel Products with us before acquiring Booking & Advisory Services. The Third Party Travel Provider may change the price of your Travel Product at any time up to your departure if any new surcharges, fees or taxes are introduced or if any existing surcharges, fees or taxes are varied, even after you have paid all or part of the quoted price for your Travel Product. This may vary between Third Party Travel Providers and is confirmed in each of their Terms and Conditions documents, which you must read in full.

If a Third Party Travel Provider changes any part of your booking for reasons beyond its control, for example, if a Third Party Travel Provider changes its schedules, overbooks, or if there are any changes in applicable surcharges, fees or taxes, we will use our reasonable endeavours to notify you. If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product and we will refund any monies already paid less any fees charged by us under these terms and conditions and by the Third Party Travel Providers under the terms and conditions you agreed with them.

Refunds

Refunds for Travel Products are subject to the terms and conditions that you agreed with the Third Party Travel Provider.
If the Third Party Travel Provider is required to provide you with a refund for the Travel Product, you will receive a refund subject to these terms and conditions including the application of any cancellation fees.

Cancellations and amendments

If you cancel your Travel Product, we do not charge any fees over and above the operator fees.

If you amend your Travel Product, we do not charge any fees over and above the operator fees.

The Third Party Travel Provider may also charge cancellation and amendment fees in accordance with the terms and conditions agreed between you and the Third Party Travel Provider. For example, if you cancel your Travel Product there will be no refund of your deposit, and the following cancellation fees may apply:

(a)       Prior to final payment: There will be no refund of any additional Third Party Travel Provider deposit paid.

(b)      After final payment: There may be cancellation fees charged by Third Party Travel Providers amounting to all or part of the cost paid.

Most Third Party Travel Providers treat name changes and route and/or itinerary alterations as FULL CANCELLATION and can incur full cancellation charges.

Your obligations and warranties

You warrant to us that: (a) you are at least 18 years old and have the power and authority to enter into a binding contract with us and with the Third Party Travel Providers of the Travel Products that you acquire; (b) the information you provide us about yourself is true, accurate, current and complete (apart from any optional items) as required by any registration process; and (c) you will maintain and promptly update this information to keep it true, accurate and complete.

You warrant to us that you have considered acquiring comprehensive travel insurance and we are not responsible for any failure by you to acquire adequate insurance cover.

You warrant to us that you will use the Booking & Advisory Services in accordance with these terms and conditions and you will not use the Booking & Advisory Services in any way to breach any laws or defame anyone.

The Website and links

We may at any time modify these terms and conditions and the changes will come into effect once they are uploaded into this Website. You acknowledge and agree that your continued use of the Booking & Advisory Service is subject to the terms and conditions in force at the time of your use.

You acknowledge that the inclusion of links on this Website is not intended as an endorsement or recommendation of any linked website or its content of such sites. We do not guarantee that this Website or any linked website will be free from viruses, or that this Website or any linked website will be uninterrupted.

Privacy

You acknowledge and agree that we may disclose some or all of your personal information as outlined in our Privacy Policy.  The terms of our Privacy Policy are incorporated into these terms.

Jurisdiction and Law

Use of this Website, all matters arising out of or in connection with it and all terms are governed by the laws applicable in the State of Queensland.  By accessing this Website, you consent and submit to the exclusive jurisdiction of the Courts of Queensland in all matters arising out of or in connection with your use of this Website and terms.

Definitions

“You” means any user of this Website and includes any person who acquires a Travel Product (whether or not the Booking & Advisory Services were acquired by another person).

“Booking & Advisory Services” means services provided by us to you in assisting you to acquire a Travel Product from a Third Party Travel Provider and includes advisory and consulting services, making this Website and any software associated with it available to you, and providing a facility to enter into transactions with us and Third Party Travel Providers (whose details and Travel Products appear on this Website).

“Third Party Travel Provider” means the company or person who provides you with the Travel Product on terms and conditions agreed with you.

“Travel Product” means the service or product provided by a Third Party Travel Provider, for example, an airline or a hotel.

“Website” means this website.

ANNEXURE

TRAVEL TIPS FOR TRAVEL PRODUCTS

These tips are not legally binding terms and conditions.

You should obtain and read the Third Party Travel Provider’s terms and conditions which are legally binding on you.

Passports, Visas and Health Requirements

Visas, including transit visas, are the passenger’s own responsibility.  For more information please log on to: www.dfat.gov.au or www.smarttraveller.gov.au.  Please check with the respective Embassy or Consulate of each country that you are travelling to, as many destinations require visas for both Australians and non-Australian passport holders.  For more information, log on towww.visalink.com.au.  You need to ensure that you have at least 6 months validity on your passport from the date of your return.

International travellers booked on flights to the United States, including Hawaii, it is now mandatory, under the Visa Waiver Program to receive an electronic authorisation known as ETSA (Electronic System for Travel Authorisation) no less than 72 hours before travel to the USA. Please note that you must ensure you have a copy of the ESTA documentation on hand to present at check in. Passengers who fail to complete their application may be refused boarding by the airline. This can be obtained from the following Website: www.cbp.gov/etsa.

It is your responsibility to ensure that you are aware of any health requirements for your travel destinations.  Vaccinations are strongly recommended for certain destinations.  You need to contact your local doctor who will advise you of these requirements.  Please note that vaccinations may be recommended some period in advance of travelling.

Ticketing

For international and domestic departure, e-tickets will be issued upon payment and completion of the booking process.  In some instances, an e-ticket on the flights or fares selected may not be able to be issued.  Bookings that cannot be issued as an e-ticket, will have to be changed to comply with e-ticket regulations.  All other travel documentation, such as cruise, tour, hotel, car hire, transfer and day tour vouchers will be e-mailed to you as an e-document.  Should the Third Party Travel Provide issue paper vouchers, these will be posted to you.

Frequent Flyers & Special Requests

For more information on whether your airfare is eligible for Frequent Flyer rewards, please contact the airline directly.  When booking online, please ensure that you have entered your correct number in the special section featured in the booking engine.  For Call Centre bookings, please advise your Frequent Flyer details and these will be added to your reservation.  We do not take any responsibility should an airline not register your trip.  You should retain copies of your air ticket and boarding pass.

Special requests will be passed on to the Third Party Travel Provider but cannot be guaranteed.

Low Cost Carrier Bookings

If you have booked with any of these airlines and you wish to amend or cancel your booking, you MUST contact the airline directly.

We also recommend that you contact your Low Cost Carrier directly at least 72 hours prior to departure of each flight to reconfirm.

Bookings made on Low Cost Carriers in some instances do not include a check-in baggage allowance. Check-in baggage allowances included in the fare purchased will be listed on your booking confirmation from the airline. Please contact the airline directly prior to your scheduled departure if you wish to add or increase your check-in baggage limit. Baggage fees may be charged directly by the airline for adding or increasing check-in baggage allowances, please note higher charges may be imposed at the airport for any additional requirements that are not pre-arranged. Check-in baggage fees are non-refundable once purchased.